Frequently asked questions

The mower builds a map of your lawn and follows the virtual boundaries and no-go zones you set in the app. It plans a route and reuses the same map for each scheduled task.

Visual sensors help it recognize boundaries and obstacles. When it detects something in the way, it adjusts its path and continues the job where it can.

BULLMOW mowers are designed for typical residential lawns. For steep slopes or unusual terrain, contact us and we will help you confirm what fits your yard.

Updates are delivered over the air. When a new package is available for a device on your account, the app sends a reminder so you can install it.

An email address is enough to register. You can sign in with that email, or choose Google or Apple sign-in if you prefer.

Yes. A family group lets you invite members and give each person specific permissions. Invited members can view and operate only within what you grant.

Open Profile / Account Settings in the app and choose Delete account. The app explains that the action cannot be undone before you confirm.

No. We do not sell personal information, and we do not share maps, mowing paths, device positioning, or camera images for advertising.

Maps, mowing paths, and device positioning are stored on cloud servers outside mainland China. After you unbind a device or delete your account, that cloud data is deleted or de-identified.

No. Live View is off by default and starts only after you turn it on or confirm the in-app notice. Unless we say otherwise or you give separate consent, we do not record that stream.

Email support@bullmow.com with your account email and a short description of the issue. We will follow up and, where useful, walk through diagnostics with you.

Yes. For channel and partnership enquiries, email support@bullmow.com with a short introduction and the region you cover.